Platinum Plus Services

Seagate Momentus 500GB Hard Drive Data Recovery


Issue with Drive:

Customer came in with a 500GB Seagate Momentus Hard Drive. The hard drive would power on, but was not recognized by the computer. Data Recovery attempts were made with various recovery softwares, but attempts were unsuccessful.

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MacBook Pro 13.3″ (Late 2013) Wine Spill – Worth Fixing?


Customer called us at 10:00pm on Thursday night. He let us know his girlfriend was working on an important college paper when she accidentally spilled a cup of wine all over the keyboard of his MacBook Pro Retina. Luckily they turned off the MacBook right away and called us.

We headed back to the office [...] Continue Reading

Apple MacBook Pro 15.4″ (2012) Keyboard Backlight Not Illuminating – Reparied


Issue with Laptop:

The MacBook Pro powers on and functions properly. The only issue was that the backlight was not illuminating evenly throughout. Most of the illumination was in the center of the keyboard (please see photos).

We will open up the MacBook and take a look at whats going on inside.

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Apple iMac 27″ (2013) Broken Hinge / Stand – Repaired


Issue with the iMac:

Today we were our own customer. The hinge on our bosses 27″ iMac (Super Slim) gave out and the screen was no longer staying upright in its correct position. This is a known “faulty” design flaw by Apple, and unfortunately we had to pay to price to fix it. For the [...] Continue Reading

Apple MacBook Pro 13.3 (2010) Trackpad Cracked – Repaired


Issue with Laptop:

Customer came in with a 2010 Apple MacBook Pro 13.3″ Laptop. The MacBook had a cracked trackpad which needed to be replaced. Although cracked, the trackpad was still 100% functional. We will go ahead and replace the trackpad with a new one.

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Toshiba Satellite C655D Laptop Cracked Screen – Repaired


Issue with Laptop:

Customer came in with a Toshiba Satellite C655D laptop. He had accidentally dropped the laptop and cracked the screen. He wasn’t sure if everything else on the laptop was still working after the incident.

We will go ahead and test out all the other features and functions of the laptop before we [...] Continue Reading

Apple iMac 21.5 (2012) Stuck at Boot Screen – Repaired


Issue with iMac:

Customer came in with a 2012 Apple iMac 21.5″. The issue she was having with the iMac was that it would power on, but boot only half way and would be stuck at that screen. Occasionally it would power on, go to a screen with a circle and a line through it, [...] Continue Reading

Apple MacBook Pro 13.3″ (2011) OS X Update Combined Could Not be Verified


Issue with Laptop:

Customer came in with a 2011 MacBook Pro 13.3″ Laptop that she had purchased from eBay. She received the laptop without an operating system installed on it. She attempted to install the operating system via the built in Recovery option, but the installation kept getting timed out with an error:

“OS X [...] Continue Reading

Apple MacBook 13.3″ (2008) Cracked LCD – Repaired


Issue with Laptop:

Customer came in with a 2008 Apple MacBook 13.3″ (A1181) Laptop. She accidentally dropped the laptop and cracked the LCD. Ever since the drop, she hasn’t tried using the laptop. We will test the MacBook with an external display before starting the repairs.

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ASUS G75V Wi-Fi AC Card & Memory Upgrade – Repaired


Issue with Laptop:

The customer came in with a ASUS G75V Gamers laptop. The laptop was in excellent working condition. The only issue the customer had with it was that he wanted more memory and also wanted to upgrade the Wi-Fi card to an AC card.

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