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HP PC Boots to Black Screen Repair

Published August 18th, 2015 in PC Repairs, Recent Repairs | No Comments »

HP PC Boots to Black Screen Repair

HP TouchSmart 5200 PC Boots to Black Screen – Repaired

Issue with the Computer:

The computer powers on, boots all the way to the login screen, as soon as the customer would login, the screen would go completely black. Customer was still able to access some files from the computer by hitting the CTLR+OPTION+DELETE keys.

Initial Diagnosis:

During our testing, we encountered exactly the same issue. The computer would power on completely, but immediately after inputting the system password, the screen would go completely black.

We did a quick virus scan on the machine and found that there were no virus treats. We also did a check disk to see if there were any errors with the drive and file system (there were none).

HP PC Boots to Black Screen RepairRepair Update:

We were able to backup all of the customers files. We wiped the hard drive clean and reinstalled a new operating system. The computer powers and works like brand new.

We also did all the Windows updates and made sure the operating system is up to date.

HP PC Boots to Black Screen Repair Total Cost:

Total repairs ended up costing the customer $140.00 ($60.00 for the OS install and $80 for the data backup).

Customer had her computer back the following day and was thrilled!

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Platinum Plus Services

At Platinum Plus Services we specialize in Mac Repairs and Data Recovery. No matter what the issue is with your MacBook, you can rest assured that we will fix it fast! All of our repairs are backed by a 90 Day Hassle Free Warranty.