HP TouchSmart 5200 PC Boots to Black Screen – Repaired
Issue with the Computer:
The computer powers on, boots all the way to the login screen, as soon as the customer would login, the screen would go completely black. Customer was still able to access some files from the computer by hitting the CTLR+OPTION+DELETE keys.
During our testing, we encountered exactly the same issue. The computer would power on completely, but immediately after inputting the system password, the screen would go completely black.
We did a quick virus scan on the machine and found that there were no virus treats. We also did a check disk to see if there were any errors with the drive and file system (there were none).
We were able to backup all of the customers files. We wiped the hard drive clean and reinstalled a new operating system. The computer powers and works like brand new.
We also did all the Windows updates and made sure the operating system is up to date.
HP PC Boots to Black Screen Repair Total Cost:
Total repairs ended up costing the customer $140.00 ($60.00 for the OS install and $80 for the data backup).
Customer had her computer back the following day and was thrilled!
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