Western Digital My Passport Clicking – Data Recovered
Data Recovery Issue
Customer was referred to us by a local computer repair shop. The hard drive had been dropped and once powered on, was making a clicking sound. We will diagnose the issue with the hard drive to determine the chances of recovery.
We opened the hard drive cover in our clean room and it was clear that the heads had been damaged from the drop (please see photos). In fact, one of the heads was badly mangled and most probably caused some platter damage.
We will look for a donor drive, replace the heads in our clean room and also attempt to recover the data.
We had the donor drive needed in our in house donor drive library. Nevertheless, the heads were replaced the same day. We retrieved 94% recovery. Unfortunately, we weren’t able to recover a 100% of the data due to the media damage caused by the damaged heads going over the platter.
Data Recovery Cost
Nonetheless, the recovery ended up costing the customer only $950.00, our Flat Rate Clean Room Data Recovery fee. This was a fraction of what the customer was quoted by other companies. The case was closed within 3 days of the drive being dropped off.
To conclude, at Platinum Plus Services, take advantage of our 24/7/365 Customer Support where our highly trained technicians are here to help anytime of the day! You can reach our technicians at (818) 272-8866! Highly trained Los Angeles Data Recovery technicians are here to help anytime!